Cancellation and Refund Policy
Last Updated: September 14, 2026
Target Platform: ShareYourNest.com (Concept: LocalNest)
At LocalNest, we want to ensure a fair experience for both our guests and host families. Since we operate as a platform connecting hosts and guests, the following policy applies to all bookings made through our website.
1. Guest Cancellations
- Full Refund: Guests can cancel their booking up to 48 hours before the scheduled check-in time to receive a 100% refund of the booking amount (minus any non-refundable platform service fees).
- Partial Refund: If a guest cancels between 48 and 24 hours before check-in, a 50% refund will be issued.
- No Refund: Cancellations made less than 24 hours before check-in, or no-shows, are non-refundable. The host family will be compensated accordingly.
2. Host Cancellations
In the rare event that a host family needs to cancel a confirmed booking:
- The guest will receive a 100% full refund immediately.
- LocalNest will assist the guest in finding an alternative host family.
3. How Refunds Are Processed
All refunds are automatically processed back to the original payment method (e.g., the credit card used during booking) via our payment processor, Stripe. Please allow 5 to 10 business days for the refund to appear on your bank statement.
4. Contact Us
If you have any questions about your booking, cancellations, or refunds, please contact our support team at:
- Email: info@shareyournest.com
- Corporate Mailing Address: Local Living LLC, c/o StartGlobal Registered Agent, 30 N Gould St, Ste R, Sheridan, WY 82801, United States.